Help Center

Not all Samsung Galaxy devices support eSIM, so first confirm that your device is eSIM-compatible and unlocked. Once confirmed, follow these steps to install your eSIM manually:

• Go to Settings on your Samsung device.
• Select Connections .
• Tap on SIM manager .
• Select Add eSIM .
• Choose Enter activation code and manually input your eSIM activation code.
• Follow the prompts to complete the installation.

Make sure your device is connected to a stable internet connection during installation.

To install your eSIM via QR code on your Samsung Galaxy device, follow these steps:

• Open Settings on your device.
• Tap Connections , then select SIM manager .
• Tap Add eSIM , then choose Scan QR code .
• Use your device's camera to scan the provided QR code.
• Follow the prompts to complete installation.

Ensure your device has a stable internet connection during setup.

To install your eSIM directly (without QR code) on your Samsung Galaxy, follow these steps:

• Go to Settings .
• Select Connections , then SIM manager .
• Tap Add eSIM and select Enter activation code .
• Enter the provided eSIM activation code manually.
• Follow the instructions to complete installation.

Ensure your device has internet connectivity during the process.

To install your eSIM via QR code on your iOS device:

• Open the Settings app.
• Navigate to Cellular (or Mobile Data) .
• Tap Add eSIM or Add Cellular Plan .
• Scan the provided QR code with your device camera.
• Confirm and follow the on-screen prompts to complete the installation.

Your device must be connected to Wi-Fi or mobile data during this process.

To manually install an eSIM on your iOS device:

• Open the Settings app.
• Tap Cellular (or Mobile Data) .
• Select Add eSIM or Add Cellular Plan .
• Select Enter Details Manually .
• Enter your provided eSIM activation code manually.
• Follow the instructions to finalize the installation.

Make sure your device is connected to the internet during this setup.

Installing your eSIM directly on your iOS device is simple:

• Go to the Settings app.
• Tap Cellular (or Mobile Data) , then select Add eSIM or Add Cellular Plan .
• Choose the desired method (automatic or manual), and follow the on-screen prompts.

Ensure your device maintains an active internet connection throughout.

To check if your iOS device supports eSIM:

• Open the Settings app.
• Tap on Cellular (or Mobile Data) .
• If you see an option labeled Add eSIM or Add Cellular Plan , your device supports eSIM.

Most iPhone models from the XS, XR series and later support eSIM, but confirm with your carrier to ensure compatibility and that your device is unlocked.

To check if your Android device supports eSIM:

• Open your device's Settings .
• Navigate to Connections or Network & Internet .
• Select SIM cards , SIM manager , or Mobile networks .
• If there's an option for Add eSIM or mentions eSIM, your device supports eSIM.

Check your device manufacturer's website for detailed compatibility.

Your eSIM data package validity begins as soon as you activate the eSIM. The expiration date depends on the specific data package you've purchased. Please check your order confirmation email or account dashboard to see your package expiration details.

To change your APN settings, follow these steps:

• Open your device’s Settings .
• Navigate to Network & Internet (Android) or Cellular (iOS).
• Select Mobile Networks (Android) or Cellular Data Network (iOS).
• Tap on Access Point Names (APN) (Android) or Cellular Data Network (iOS).
• Edit or enter the provided APN settings from your eSIM provider.
• Save your changes and restart your device if required.

Follow these steps to change your APN settings:

• On Android, go to Settings > Connections > Mobile networks > Access Point Names (APN) .
• On iOS, navigate to Settings > Cellular > Cellular Data Network .
• Input the APN details provided by your eSIM provider.
• Ensure you save the changes. Restart your device if necessary.

You can install your eSIM immediately after purchase or at any time before traveling. However, we recommend installing and activating your eSIM shortly before your trip to maximize the validity period and ensure the service is active upon arrival.

If your eSIM is stuck on "Activating," try the following steps:

• Make sure you have a stable Wi-Fi connection.
• Restart your iOS device.
• Ensure your iOS is updated to the latest version.
• If the problem persists, remove the eSIM and try reinstalling it using the QR code or activation code again.

If you encounter the “Cellular Plans From This Carrier Cannot be Added” error message:

• Make sure your device is carrier-unlocked.
• Verify that your device supports eSIM.
• Check if your iOS software is up to date.
• Restart your device and try again. If it continues, contact customer support for assistance.

If you're getting the ‘Unable to Complete Cellular Plan Change’ error:

• Check your internet connection (Wi-Fi recommended).
• Ensure your iOS software is updated.
• Restart your device and try activating the eSIM again.
• If the error persists, remove the eSIM profile and reinstall using the QR code or activation code.

If you encounter a PDP error or connection issue:

• Check your APN settings are correct and match those provided by your eSIM supplier.
• Restart your device after reconfiguring the APN settings.
• If the issue persists, reinstall your eSIM profile.

You can install your eSIM immediately after purchase or anytime before traveling. For the best experience, we recommend installing and activating your eSIM just before your trip to fully maximize the validity period and ensure connectivity upon arrival.

If you encounter an error stating the activation code is no longer valid:

• Double-check the activation code for accuracy.
• Confirm that the eSIM has not already been activated on another device.
• Contact our support if you're sure the eSIM hasn't been activated previously.

If your eSIM connection is slow, try the following:

• Check your current signal strength; try moving to a different location.
• Verify your APN settings match the recommended configuration.
• Restart your device or switch airplane mode on and off.
• If speeds remain slow, contact support as network speeds can vary depending on your location and local coverage.

To remove an eSIM from your iOS device:

• Open Settings and tap Cellular (or Mobile Data) .
• Select the eSIM you want to remove.
• Tap Delete eSIM or Remove Cellular Plan .
• Confirm the removal when prompted.

To set a data limit on Android:

• Go to Settings , then Network & Internet .
• Select SIMs or Mobile network , then tap on Data usage .
• Choose Data warning & limit .
• Toggle on Set data limit , then specify your preferred data limit.

This helps prevent unexpected charges or running out of data early.

To reduce data usage on Android:

• Enable Data Saver in Settings > Network & Internet > Data Saver .
• Restrict background data for individual apps.
• Use Wi-Fi whenever available for heavy data activities like streaming or downloading large files.

To reduce data usage on iOS:

• Enable Low Data Mode in Settings > Cellular > Cellular Data Options .
• Disable background app refresh under Settings > General > Background App Refresh .
• Connect to Wi-Fi for streaming, updates, and large downloads.

If 5G doesn't appear in your status bar:

• Ensure your device and eSIM package support 5G.
• Check network availability and coverage in your area.
• Verify 5G is enabled under Settings > Cellular > Cellular Data Options > Voice & Data .
• Restart your device or toggle Airplane mode.

Yes, if your device supports 5G and your eSIM package explicitly includes 5G coverage. Verify compatibility with your specific device and ensure 5G coverage is available in your area.

Unused data will expire at the end of your eSIM's validity period. Data does not carry over, so we recommend choosing a data package that closely matches your expected usage.

To check your current data usage:

• On iOS: Go to Settings > Cellular and view usage under your eSIM.
• On Android: Navigate to Settings > Network & Internet > Mobile network > Data usage .

Alternatively, your account dashboard may provide detailed data usage information.

To identify which eSIM is using data:

• On iOS: Go to Settings > Cellular , and look for the label "Default Voice Line" and "Cellular Data" to see the active eSIM.
• On Android: Go to Settings > Network & Internet > SIM Cards , then check which SIM/eSIM is set as the default for data usage.

eSIM packages come with fixed amounts of data and set validity periods:

• Your data amount (e.g., 3GB, 10GB) is the maximum data available for use.
• The validity period (e.g., 7, 15, or 30 days) begins from the moment your eSIM is activated.
• Unused data expires after the validity period and does not roll over.